Delivery in 2 - 5 Business Days
30-Day Money-Back Guarantee
Get rewarded for your healthy habits! Become a VIP and earn points, free products, free shipping, and exclusive perks, when you set up your favorite products on a monthly Smart Ship.
Set up your favorite products on a monthly Smart Ship order.
Get 20% back in points on your Smart Ship order.
(For every $100 spent—get $20 back!)
Your reward points for free products.
Redeeming your points is easy! Simply apply your points at checkout
after you log in to get your favorite products for free!
Start shopping today and watch your points add up—healthy habits never felt so rewarding!
It’s the perfect way to stay committed to your wellness journey and treat yourself along the way.
To become a VIP Customer, you simply set up your favorite FFN products on a recurring monthly Smart Ship order of any amount, and you will receive exclusive VIP Reward
Points, benefits, and incentives.
A Smart Ship order is a recurring monthly order of any amount that ships out approximately every 30 days and has the flexibility to be changed or canceled at any time.
Yes, all Smart Ship orders of any amount will accumulate VIP Reward Points.
You can redeem Reward Points after three consecutive monthly Smart Ship orders.
Reward Points can be redeemed for FFN products when you have enough Points to cover the retail price of the items in your cart (shipping fees apply). To check your available Reward Points, log into your VIP Customer Account (firstfitness.com/login).
Reward Points will expire 12 months from the date issued.
Free Shipping* applies to two or more Smart Ship Orders of $100 or more.
*If you received Free Shipping on your initial $100 Smart Ship Order and you decide to cancel before the second order, you will be charged a one-time fee of $10 or 8.5% S&H, whichever is greater. This fee will be charged to the payment method provided at your initial enrollment into the Smart Ship Program.
You have the flexibility to change or cancel your Smart Ship order at any time.
Change My Smart Ship
You can change your Smart Ship order at any time, up to 1 day before your process date.
To add/edit products, update the method of payment, select a different date, or update your shipping address, log into your VIP Customer Account (firstfitness.com/login).
You can also pause your Smart Ship order for up to 30 days at a time. However, should you miss three consecutive months of your Smart Ship order, all Reward Points will be forfeited.
Cancel a VIP Smart Ship
If a VIP Customer cancels their Smart Ship Order, all VIP Reward Points will be forfeited. To cancel your Smart Ship, please call Customer Service at 800-621-4348 (Monday - Friday | 8am - 5pm CST) or send an email to customerservice@firstfitness.com.
Any VIP Customer not completely satisfied with our products, for any reason, can return them within 30 days of purchase for a full refund, less a shipping and handling charge of $10 or 8.5%, whichever is greater, no questions asked.
Yes, a VIP Customer can upgrade to become an FFN Team Member. You would simply cancel your VIP Customer account, purchase the $39 Team Member Kit, then select your enrollment option.
For more information, please contact your FFN Team Member or Customer Service at 800-621-4348 (Monday - Friday | 8am - 5pm CST) or send an email to customerservice@firstfitness.com.
Any Retail or VIP Customer not completely satisfied with our products for any reason can return them within 30 days of purchase for a full refund, less shipping and handling, no questions asked.
Orders are processed within 1 - 2 business days. Shipping delivery times are typically 2 - 5 days and may vary depending on location.
